Privacy Policy

Purchasing a train ticket including accompaniment by a certified animator.

Necessary for the performance of the service and the terms and conditions of Junior & Cie.

Accessing information required for the proper execution of the journey, under normal or exceptional circumstances.

Necessary for the performance of the service and the terms and conditions of Junior & Cie.

Managing the child accompaniment service: boarding the train, supervision during the journey, and handover of the child to the designated recipient.

Necessary for the performance of the service and the terms and conditions of Junior & Cie.

Conducting satisfaction surveys for the Junior & Cie service.

Legal obligation (surveys conducted within 24 hours of the journey, per Regulation (EC) No. 1371/2007 of the European Parliament and Council of 23 October 2007 on rail passenger rights and obligations). Legitimate interest (for annual “barometer” surveys conducted 2-3 times a year).

Handling requests to exercise personal data rights.

Necessary for the performance of the service and improvement of services and products offered to clients.

Managing customer relations (information requests, complaints, and disputes).

Necessary for the performance of the service and improvement of services and products offered to clients.

Developing and optimizing commercial engagement: creation of personalized prices and benefits.

SNCF Voyageurs’ legitimate interest in providing and improving services and products offered to clients.

Marketing campaigns.

Consent of the customer (commercial prospecting “opt-in” and partner “opt-in”).

Organizing contests and competitions.

Contract execution (acceptance of contest rules).

Providing snacks to children enrolled in the Junior & Cie snack option.

Necessary for the performance of the service and the terms and conditions of the Junior & Cie snack option.

SQUIREL: 100% subsidiary of SNCF Voyageurs, responsible for the development and hosting of applications (websites, mobile apps) and the payment module.

CITY ONE: Provides child accompaniment services (boarding, in-transit activities, and handover).

CRM SERVICES: Manages the Junior & Cie offer and customer engagement data for SNCF Voyageurs.

SITEL: Customer Relationship Center (ticket sales, after-sales service, customer information).

SQILLS: Software provider for rail inventory and client management for Junior & Cie.

WORLDPAY: Payment service provider.

KLIPPA: Scans IDs during child handover to extract ID numbers.

ESSENDEX: Sends SMS to clients (marketing campaigns, operational updates).

Personal details (identity, contact info, etc.):
Acheteur (Buyer): Name, surname, title, client number, birth date, email, phone, family cardholder status, Junior & Cie order number.
Récupérant (Recipient): Name, surname, email, phone, Junior & Cie order number, ID number, ID photo, signature.
Minor: Name, surname, birth date, gender, Junior & Cie order number.

Buyer/Recipient:
- 13 months in current archives from the end of the commercial relationship.
- 5 years in intermediate archives from the end of the service.
Minor:
- 13 months in current archives from the end of the commercial relationship.

Prospective Clients (Prospects):

2 years in current archives from the last contact.
5 years in intermediate archives from the end of the service.

Connection and browsing data (cookies, IP address, etc.):

Duration depends on service needs.

Health data of minors: Information related to wheelchair requirements or specific travel needs.

60 days in current archives from the last contact.

Operational data (e.g., child lists):

Deleted manually 1-2 days after the journey.